Service & support
Frequently Asked Questions
Answers before your project starts.
Still deciding? Our engineering team can review your packaging requirement directly.
We are a factory manufacturing packaging machines and we provide perfect OEM and after-sale service. We export machines to over 108 countries since 2002.
Each of our machines has a set of random accessories. If you have additional needs, when you buy the machine, you can reserve 1-2 years and a half of vulnerable accessories. In addition, you can purchase them together when you purchase the next time. Even if it is iterative accessories, Juye will continue to provide them.
Our warranty is 12 months. Normally, the general after-sale service may be as below:
1) The technical support is permanent.
2) The paid spares parts could be provided at any time.
3) We have dealers in some countries to offer compensable service.
We have passed ISO9001:2015 and obtained CE certificate.